1. Payment Provider
Payments on SwiftServers, including credit packs, server plan subscriptions and ranks, are processed by Whop, Inc. (whop.com). Whop runs the checkout, the payment methods and your receipts. Whop's own terms apply to the payment itself, alongside this Refund Policy.
2. General Refund Terms
Because SwiftServers provides digital content and instant services that are delivered immediately upon purchase, our refund policy is governed by the nature of digital content.
- Virtual Credits: Unspent Credits are eligible for a refund within 14 days of purchase. Once a Credit has been spent or exchanged, it is no longer eligible for a refund.
- Virtual Ranks and Upgrades: By purchasing a rank or server upgrade, you consent to immediate performance and acknowledge that you lose your right to a refund once the service has been fully provisioned.
3. EU Right of Withdrawal
If you reside in the European Union, you have a statutory right to withdraw from your purchase within 14 days without giving any reason.
By purchasing Virtual Credits or Ranks and requesting immediate delivery, you agree that the 14-day cooling-off period expires the moment the digital content is added to your account or the service is initiated.
If you purchased Credits but have not used them and have not logged into the Service to trigger performance, you may exercise your right to a refund by opening a support ticket in our official Discord.
4. Duplicate Purchases and Technical Errors
A refund will typically be granted for duplicate purchases made within a 5-minute window, or when a paid item fails to deliver and support cannot resolve the issue within 48 hours.
5. Chargebacks and Disputes
We encourage all users to contact SwiftServers Support or Whop Support before opening a formal dispute with their bank.
- Any account that initiates a chargeback or payment dispute may be permanently suspended from the SwiftServers network.
- Any virtual currency or ranks associated with a disputed transaction will be immediately revoked.
6. Subscriptions
You may cancel a server plan subscription or a recurring rank at any time from the panel (a plan from your server's Upgrade page) or from your Whop account. Cancellation stops future billing, and the plan stays active until the end of the period you already paid for. It does not provide a retroactive refund for the current billing period already used.
7. How to Request a Refund
- Primary Method: Join our official Discord and open a support ticket. Please have your panel username, your Minecraft username and the Whop receipt or order ID ready.
- Whop: You can also contact Whop support about a payment you made through Whop.